Privacy Policy

1. Who We Are

JBC Kitchens & Bathrooms is the Data Controller for personal data collected through this website.

2. What Personal Data We Collect

2.1 Data You Provide Directly

When you complete the contact or quote request form on our website, we collect:

• Full name
• Phone number
• Email address
• Location or postcode
• Details of the work you are enquiring about
• Any photos you choose to upload

2.2 Data Collected Automatically

When you visit our website, we automatically collect certain technical data through cookies and analytics tools, including:

• IP address (anonymised)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search query
• General geographic location (country/city level, not precise location)

This data is collected via Google Analytics 4. See our Cookie Policy for full details.

3. How We Use Your Data

4. How Long We Keep Your Data

• Enquiry data (name, email, phone, message): up to 2 years from the date of last contact
• Project data for completed jobs: up to 6 years, in line with standard UK business record-keeping requirements
• Google Analytics data: 14 months, after which it is automatically deleted by Google

After these periods, your personal data is securely deleted or anonymised.

5. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share your data with the following third parties only where necessary:

• Google LLC — for website analytics via Google Analytics 4. Google processes anonymised usage data on our behalf. IP anonymisation is enabled. Google is certified under the EU-US Data Privacy Framework. See google.com/policies/privacy.
• Legal or regulatory authorities — if required to do so by law, court order, or to protect the rights and safety of others.

We do not transfer your personal data outside of the United Kingdom or European Economic Area, except in the case of Google Analytics where data may be processed in the United States under appropriate safeguards.

6. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — ask us to delete your data in certain circumstances
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — request your data in a machine-readable format
• Right to object — object to us processing your data based on legitimate interest
• Rights relating to automated decision-making — we do not make automated decisions about you

To exercise any of these rights, please contact us at JBC.improvements1@gmail.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

7. How We Keep Your Data Secure

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website uses HTTPS (SSL/TLS encryption) to protect data in transit between your browser and our server.

8. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the ‘Last Updated’ date at the top of this document. Continued use of the website after changes are published constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

JBC Kitchens & Bathrooms
Email: JBC.improvements1@gmail.com
Website: www.jbcimprovements.com